We know buying machines isn't easy. The last thing you want to worry about is how reputable a company is and if you are safe to buy from them. That is why we have created this page of customers who are happy with their machines and the service they received.
Have a look through, hopefully there is someone in your area who can ease your mind.
"I found Thorncliffs Machinery on the internet whilst searching for an upgrade to my previous loadall. I dealt with Ed Roach who was very helpful and professional with his advise and approach. The machine was very competitively priced and included a service through their workshop. A few faults were found whilst in the workshop which were rectified at the expense of Thorncliffs without me even asking, most other dealers would send the machine out as is or the expense would be mine. The machine was delivered after a valet and was looking in almost new condition (although its 8 years old).Well done Thorncliffs, excellent deal. I would recommend your company to anyone and would suggest going to Thorncliffs first and save wasted time looking elsewhere."
"I purchased my first machine from James and Ed when they were first getting the business established. Since then I've had them do major repair work on machines that I had purchased from other dealers prior to dealing with them. I have now purchased another machine from them and as expected is A1. Their service and knowledge of JCB machinery is second to none and they are always on the other end of the phone whenever needed. We are based in Herefordshire and I think it speaks volumes that I am willing to travel two and a half hours to deal with them."
"James from Thorncliffs was very helpful whist buying our Merlo, from the very moment I enquired to when it was delivered on farm. Thorncliffs are a very genuine professional team to deal with. The Merlo arrived in great condition and we are very pleased with the product. I will happily be buying from Thorncliffs again.."
"Thorncliffs are a very straightforward company to deal with, supplying a great product at extremely competitive prices. I would happily buy from them again."
"James was very professional and helpful during the whole process of purchasing our Fastrac. The knowledge of the staff at Thorncliffs on JCB Fastracs is second to none. Since purchasing the Fastrac James has always been on the other end of the phone no matter what day or time we have contacted him with any queries or questions. We would most certainly be using Thorncliffs again and would recommend them to anyone."
"The tractor was safely delivered, and exactly as described. It was in such immaculate and tidy condition I had a real problem persuading my wife it is in fact 3 years old and I hadn’t splashed out on a brand new tractor - I had to show her the invoice! Very happy customer."
"JSE Systems ltd has been working with Thorncliifs since their launch in 2018. Our contracting business, built around the operation of many specifications of JCB equipment, relies on dynamic and customer focused support companies. James and Ed have been excellent at working in conjunction with our business to ensure that we are supplied with the correct machinery which will reliably meet our requirements. Honest conversations can be had, and their deep knowledge of the JCB range and supply of equipment at competitive market values is key to our ongoing work."
"We recently bought a used tractor from Thorncliffs. It had not been through their workshop and this was reflected in what was, in our opinion, a competitive price. We dealt with Edward Roach who gave us a comprehensive list of known faults, a guide price to rectify these along with useful photographs. Our additional questions were dealt with thoroughly, promptly and courteously. Transport was arranged for us by Thorncliffs and this again was well priced and professional. It is always a worry buying unseen and and at a distance but our experience in this case was excellent. From our phone conversations and emails we felt confident that we were dealing with people who were knowledgeable, honest and fair and we were not proved wrong. We would certainly not hesitate to deal with them again.”
"We found dealing with James at Thorncliffs a pleasant experience he helped us find the right machine for our needs at the right budget and delivered what he promised!"